In this tequila fueled episode, Jake, Mike, Ali, and Eric have hilarious conversations about electric turbos, wearing many hats, stolen cats, chasing the dollar, educating techs instead of educating the customer, wheeled chairs, sausage fingers, Jake gets a raise, how your day is dictated by your attitude, almost too many tangents, and a very interesting Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, Eric, and special guest Will Tomczak have a grand old time as they dip into sensitive topics such as come-backs, rechecks, recheck time periods, “locally obtained parts”, rich slobs, stopping certain things in the service drive, how important it is to clean your car before you bring it in for service, the non-existent “48 hour cool down period”, purposeful obsolescence, an exploding tire, why you shouldn’t trust the forums, Jetta owners, and how not every job can be quoted over the phone. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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CustomerStatesPodcast.com for merch! Jake, Mike, Ali, and Eric bring you an interesting episode fueled by disgusting alcohol which induced divulgence into topics such as hanging up your stapler, asking for a raise, new vehicle inventory, Jake’s bone to pick with Mazda Warranty, the “Rule of Two”, flapping inside your ear, “The Great Flood”, a unique Listener Mail, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Even with multiple interruptions, Jake, Mike, Ali, and Eric bring you another exciting episode full of topics such as supercharged engine oil misconceptions, how Eric missed the fact that New Orleans IS actually in Louisiana, “catastrophic” Drive Mode Unavailable messages, Eric goes to school to get certified, tongue twisters, keeping secrets, Dick Drops and “Donald Ducking it” with sunburnt raisins, one key/two vehicles, ridiculous programming times, USB cords are indeed not chew toys, service drive road rage, and of course don’t forget to send in your tongue twister voice memos!!! On a serious note, to anyone who needs help: reach out to someone or call the Suicide Prevention Hotline at 800-273-8255. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this tumultuous episode, Jake, Mike, Ali, and Eric argue over the proper time to say things, the numerous and insane Prior Approval hoops to jump through from the manufacturer, a satchel full of Richards, we impersonate each other, the super important reasons to follow ALL dealership rules and procedures ERIC!, delicious chicken and few company BBQs, lot damage, IT issues resolved (mostly), The Princess Bride, the great Shop Foreman Juggling Act of 2022, basic part number quizzes and the obvious arguments that followed, tech injuries and the ripple effect throughout the shop, nice customers, new slogans for our T-shirts, and of course Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Hold your collective pinkie’s out for the wine fueled episode as Jake, Mike, Ali, and Eric talk about pay plans and pay structures, laundry list customers, safety issues and how manufacturers should deal with them, learning on the job versus learning at a trade school, parts ordering fiascos, know-how versus know-why, causing ripples at a corporate level, why your terrible story will result in a back-flag, warranty Electric Vehicle repairs and the importance of being certified to work on them, and some unique Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, and Eric bring you topics such as everyone’s disdain for Mondays, oil cap alignments, CASH 4 CLUNKERS, security updates from the parent company that disrupt normal operations, red sheet rechecks, a broken Miata, and an exploded Explorer. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Sit back and relax as Jake, Mike, Ali, and Eric walk you through the whimsical world of geographic locational awareness, the VW diesel scam, Over-The-Air Updates and the havoc they can wreak, lots of warranty and warranty admin talk, would techs make good parts people or warranty admins, does the volume of warranty repairs you dealer does depict the quality of the product, dealers not performing recalls, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Jake, Mike, Ali, Eric, and special guest Dale Follett take you on a special journey through the forest of dealership life with stories of parts cannon-ers, glass coffins, customers who don’t know how to use their vehicles, the “80% or less club”, Frank Sinatra, TRAINING! Eric, Amish talk, Green House Gas Warranties, 131 slides of doom, everyone makes mistakes, a bunch of edits, big dealer vs small dealer slightly expanded, ruined birthday celebrations, and sooooooo many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Happy one-year anniversary to us! And thank you to all of you, our listeners! Sit down with Jake, Mike, Ali, and Eric while they rejoice in fond memories of the previous year of podcasting, tell dad jokes, talk about plexiglass dividers, Jake’s first Thermal Event, dealing with customers, how does the service writer to tech relationship work, Listener Poll results, ocular problems, how the customer’s ignorance should not be covered under warranty, instant denial of the spontaneous combustion theory, helping customers who deserve it, Bingo Wings, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Send in a voice message: https://anchor.fm/customerstates/message
Support this podcast: https://anchor.fm/customerstates/support