Jake, Mike, Ali, and Eric talk about customers trying to dictate repairs, when personnel get fired and then rehired, Eric’s trip to Phoenix, fixing other dealer’s mistakes, standing behind your work, the Covid update, a much-needed tool room organizing, the importance of good documentation, a shop emergency, why it’s important to know the product you sell, the frustration of having a lack of work or too much work, and Cheryl’s little red Corvette. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this special episode, Jake, Mike, Ali, Eric, Kevin, and special guest Norm Glazier talk about the importance of not cutting holes in your own vehicle, proper write ups, being a contestant on “The Sammy Show”, oil changes and maintenance, shop politics, how getting Covid sucks, side jobs, the Liability update 2.0, claiming actual time on repair orders, safety inspections, #garthwherearethebodies #ymh #yourmomshouse, we discuss Norm’s affinity for creating art from scrap metal for @stovokor_metalworks, a bunch of shenanigans and tom foolery, and a couple of very special in-person Listener Mails! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this titillating episode, Jake, Mike, Ali, and Eric discuss flirtatious Ali, after oil change “problems”, the Mazda fuel pump recall fiasco, being stretched thin, taking time off, Mike’s gentleman’s weekend in Vegas, the Liability update, tipping performers, Jake’s diminished capacity, winning the shit lottery, and a little homage to My Cousin Vinny. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this strong beverage fueled episode, Jake, Mike, Ali, and Eric speak about playing manager, Jake’s car troubles, handling heaters, taking responsibility, labor operations, constructive criticism and how and when to give it (or take it), lack of communication, Flat Rate Tech Podcast, trash removal struggles, an extreme number of tangents driven by alcohol, and Mike’s horrible joke. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this episode, Jake, Mike, Ali, and Eric explore diverse topics such as Hannukah Harry, stupid customers, dead batteries, the late great Sir Sean Connery, trimming “rotars”, making ends meet, removing yourself from the dealership, more tongue twisters, cartoons, lunch break rituals, appropriate compensation, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this emotionally charged-up episode, Jake, Mike, Ali, and Eric talk about shoes, Ali’s raise, a slight bit of uncool, Miata owners, loaners and rental agencies, janitorial staffing issues, people who think they know everything, the importance of planning for the future, overextended budgets, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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In this explosive and festive episode, Jake, Mike, Ali, and Eric discuss cleanliness, taking a break, respecting each other, Mike’s dog Koa and a broken A/C unit, emergency vehicles, Eric’s rechecks, getting locked in, Jake’s car troubles, work ethics, bracelet explosions, other explosions, 4th of July explosions, and strange bathroom habits. Happy 4th of July everyone and stay safe! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, and special guest Rich Gold have exciting conversations about the proper way to eat Pop-Tarts, being “in the biz”, lost time, dinosaurs, inflation, knowing your role, how “mechanically inclined” Jake is, rolling the dice, efficiency (redux), warranty times, and plenty of opinions on all of the above. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Listen in as Jake, Mike, Ali, and special guest Eric Jennings talk about how cyclical the automotive industry is, used car gravy, “local clutch shops”, losing your cool, knowing your worth, efficiency, how to get along with other employees, mechanics egos, many fun filled tangents, and a very special Listener Mail. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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After a brief hiatus, the gang is back! Jake, Mike, Ali, and Eric bring you exciting subjects such as Mike’s big secret, Womens wrestling, “technically experienced” customers, Ali’s phone call to Eric, awkward conversations in traffic, people you want to strangle, Mazda A/C issues, door rates, Human Resources experiences, how NOT to make more work for yourself, TSBs that don’t fix anything, telling customers to F*** off, Mike’s new position, new writer woes, learning to take a chill pill, and lots of cross talk. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Send in a voice message: https://anchor.fm/customerstates/message
Support this podcast: https://anchor.fm/customerstates/support