“Customers are allowed to make bad decisions, and I'm allowed to charge them to do it a second time.” – Norman Glazier. Jake, Mike, Ali, Eric, and special guest Norman Glazier have a wild time with topics such as math and conversions, Certified Pre-Owned warranties, analog versus digital gas pedals, yet another Transit van story, a broken engine, airline experiences, uninformed Mazda employees, A/C concerns on new cars, the broken engine guy mystery, lots of jokes, and Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter
and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at
Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates     Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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This week Jake, Mike, Ali, and Eric blabber about fighting words, unpopular opinions, clearing monitors, an overheating F-150, guessing labor times, dealing with insurance adjusters, multitasking, Mike's newest hat, training, the Edison truck update, our favorite candy bars, we precisely define what Mode 6 data is, and of course many jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, and Eric talk about awkward engagements with your General Manager, chasing misfires and The Never-Ending Raptor, vehicles consuming oil, the “I have a guy” complex, accidents at work, putting fuel in your vehicle, updating scan tools and outside diagnostics, accents, jokes, and how Lexus is just a fancy Toyota. Oh, and many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, and Eric invite you to pull up a beverage and laugh about a big oopsie, ideas for dealership-based reality TV shows, Crowning achievements, quality control, stop sale recalls, how approved is approved, miscommunications, tire shop antics, how much CAN you write off?, parts availability, and of course, tangents right out of the gate. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Mike, Ali, and Eric get caught up after a week off with tales of new F150 problems, wood-wind woes, a viral video gone wrong, wheel debacles, a Mobile Service mistake, ignoring rental agreement contracts, discussing pay amongst employees and asking for a raise, not harassing Jake while he’s at home sick, some interesting expressions, a few jokes, and many interruptions from Koa. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, and Eric have a great time talking about dump trucks, the 7 Deadly Sins of American Highways, clearing the service drive at night, getting T-boned by a Fusion, more incorrect parts, a potential new segment called “Things You See During Mobile Service”, Eric saves the day, a Mazda self-audit, and of course joke time with Madame Montenegro. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Jake, Mike, Ali, Eric, and special guest Norman Glazier discuss the new Mazda CX-90, electric vehicle logistics and usage, a very smelly customer, dealing with insurance adjusters, nightmare workplaces, management not having your back, employee reviews, and how to not fall into a rut of abuse. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Tangents and banter filled as usual, Jake, Mike, Ali, and Eric guide you through their past week of mayhem including stories of when you “think” you know what you’re doing, paying attention in the shop, survey scores, turkey calls resulting in a broken Ali, interior water leak nightmares, a new Mazda, eating Sushi, rotating techs, a couple conversations about sand, a few Game Of Thrones references, shop meetings, and following the rules 100% of the time. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Send in a voice message: https://anchor.fm/customerstates/message
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Jake, Mike, Ali, and Eric talk about getting the shakes, updating customers, punch times, little red men, Jake’s typical day, turning your wipers down, automatic headlights, a parasitic draw claim, how the job isn’t done until the vehicle leaves the shop, a Mazda Field Service Engineer story, and lots of hand farts. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Send in a voice message: https://anchor.fm/customerstates/message
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Welcome to Season Three! Jake, Mike, Ali, and Eric wrap up the holidays, lament about working on rust bucket vehicles, we get an update on Eric’s Transit van’s including a Block Tease, we learn how amazing Ford warranty is, have a few “ever since ya…” stories, talk Mazda buy back, discuss how customers are not technicians, we hear about an unfortunate series of events, and of course many tangents, some of which are educational. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Send in a voice message: https://anchor.fm/customerstates/message
Support this podcast: https://anchor.fm/customerstates/support